Consumer advice and enquiries

The Citizens Advice Consumer Service is our advice partner and provides advice on all consumer enquiries on our behalf. They can provide you with free, impartial and confidential advice and refer other enquiries to us as appropriate.

Further information can be found in our Consumer advice and enquiries policy (pdf 103kb).

How to get advice

The Citizens Advice Consumer Service also provide online information on the most frequently sought advice:

  • Buying or repairing a car
  • Something's wrong with a purchase
  • Holidays
  • You've changed your mind
  • Phone, internet and TV
  • Home Improvements 

Dispute with business based elsewhere in Europe

If you are in dispute with a business based in another European country, visit the European Consumer Centre website for advice and assistance.


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