Enhanced Response Service

Provider: Cambridgeshire County Council



Local Authority Service


The Enhanced Response Service (ERS) provides peace of mind when you have a telecare community alarm or lifeline installed. The ERS responds to telecare alerts and people who need non-emergency assistance, 24 hours a day, 7 days a week. The target response time is 60 minutes.

The ERS is not an emergency service, nor are they clinical or medical responders. The ERS is registered with the Care Quality Commission to provide social care activities, and offers a response similar to a good neighbour or family member.

The ERS can:

  • Provide assistance to get a person up from the floor following a fall

  • Provide personal care that is needed in an urgent and unplanned circumstance, i.e. not part of a regular care package

  • Provide reassurance following an incident at home

When the Enhanced Response Service can respond:

The ERS can act as an alternative or additional responder when:

  • Usual key holders are not available, non-contactable

  • Where a suitable person cannot be identified

  • The usual care holder is unable to complete the care that is needed


This service is for existing community alarm or lifeline holders.

Services by the same provider

Technology Enabled Care team, EngAGE, Library at home service, Families and Childcare Information Service, Welfare Benefits Team, Youth Offending Service, Children in Work and Entertainment: Child Employment Team, Customer Services, The ICT Service: Technology SEN Assessments and Advice, Statutory Assessment and Resources Team (START), Cambridgeshire libraries, Community Transport, Blue Badge Scheme, Cambridgeshire Local Assistance Scheme (CLAS), Behaviour and exclusions, Virtual School for Looked After Children, Sexual Behaviour Service, Young Carers Assessments Team, Mental wellbeing information, Reablement, South Cambridgeshire District Team, Huntingdon and St Ives District Team, Cambridge City District Team, St Neots, Ramsey, Sawtry and Yaxley District Team, March, Chatteris and Whittlesey District Team, Wisbech District Team, East Cambridgeshire District Team, Family Workers, Education Welfare Officers, Young People's Workers, Youth and Community Coordinators, Mental health information and self-help tools

Last updated on

08 Aug 2019 13:30
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